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Job Opening: Family Service Management

We currently have an opening for Family Service Management.  Submit your resume to info@pipkinbraswell.com for consideration.

General description:

Team member of the front office.  Provides customer service and assistance to families arranging services with Pipkin Braswell Funerals and Cremation. Provides support for management and funeral directors including completion of service related needs, communication needs, and multi department coordination.

Duties Include:

•Providing in person and phone based customer assistance: greeting visitors to the funeral home in a warm and effective manner, receiving first notification of death from family members and medical personnel; receiving information and assisting families, clergy, external organizations, and internal departments.

•Communicating information to necessary recipients: ensuring information delivered is communicated with the appropriate recipient in a timely manner. Ensuring communication is documented in case files appropriately.

•Utilizing Microsoft Office, Web based creation & editing software, and other computer programs to create service materials including DVDs, paper products, and music cds.

•Direct contact with the deceased: assisting in the checking in of the deceased for visitations and services, at times assistance with placing jewelry, clothing, and personal effects.

•Assisting with visitations and services: assistance in setting up for visitations and services in chapel, providing host services during visitations which may be after regular business hours and without additional funeral home staff.

•Other duties as required.

Skills Needed for Success:

•Desire to have a positive impact on others, including coworkers and families served by Pipkin Braswell

•Ability to work independently and identify opportunities to work ahead of deadlines.

•Proficiency in use of Microsoft Office Suite

•Proficiency in use of online based applications and ability to learn new programs.

•Experience with a multi-line telephone or ability to become proficient.

•Effective communication skills and active listening- ability to understand the needs of families and coworkers and communicating needs and information to necessary recipients in an effective manner.

•Ability to compassionately work with individuals going through difficult life events.

•Comfortable working with the deceased.

•No visible tattoos or piercings.

•High School Diploma or equivalent.

•Ability to pass a background check and drug screen.

 

WEBB/O’MALLEY

WEBB/O’MALLEY

Wilma J. Gerdine Webb and Stephanie O’Malley share their trust of Pipkin Braswell

Wilma J. Gerdine Webb and her daughter Stephanie share their story of how Pipkin Braswell was a trusted and important part of creating a meaningful service for Gerdine’s mother.

ROBINSON

Tom and Cleo Parker Robinson share their appreciation of the Pipkin Braswell team

Tom and Cleo Parker Robinson share their personal story of losing four loved ones within a year. Watch as Tom and Cleo explain how the team at Pipkin Braswell became close, like family.

GOLSON

Rev. William Golson shares how Pipkin Braswell helped honor his mother

Rev. William Golson has known Mark Pipkin and Alvin Braswell for many years, through ministry and funeral services. He explains how his role changed when his mother died and how Pipkin Braswell helped him plan an honorable and meaningful service.

BROWN/KENNEDY

Odie Kennedy and Sunjia Brown describe how Pipkin Braswell helped them plan an amazing service

Rev. William Golson has known Mark Pipkin and Alvin Braswell for many years, through ministry and funeral services. He explains how his role changed when his mother died and how Pipkin Braswell helped him plan an honorable and meaningful service.

Community Feedback

 

We are pleased to often receive notes of thanks after serving a family in our community. Check back for updates as we continue to add more after receiving the families permission.

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Whitney Butcher talks about Pipkin Braswell

Whitney Butcher chose Pipkin Braswell to perform services when her husband, Charles Butcher, Sr., passed away in September of 2013.

She received the services she needed before, during and after the service.

“There is always a friendly hug and smile”, Whitney shares. “There isn’t one small detail that’s left out.”

See her full interview and how she describes her experience.

Ministers Luncheon Western Baptist Convention

IMG_0096 -2We are pleased to sponsor the Western States Baptist Convention Minister’s Luncheon.  This convention is an auxiliary of the National Baptist Convention, USA, Inc., representing more than seven million people, the largest African American religious organization in the world.

Pipkin Braswell is honored to host the Minister’s Luncheon in our reception facility for more than 50 ministers from across this country.  Our staff has worked hard to provide a wonderful buffet and we are pleased to be a part of this event.

“Being a part of this convention is our honor. We know their work is important and it supports people every day. It is our sincerest wish to enable them to move forward and create a stronger tomorrow,” states Mark Pipkin, Pipkin Braswell

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Reception Center

Our reception center gives families the convenience of gathering and sharing memories. A shared meal always brings people together to reminisce about the past, comfort each other for the moment and find the support needed as they face the future.

We invite you to plan a reception, including food and beverage, as part of the day in celebrating your loved one’s life. Please allow us to help plan a menu with you, making this a convenient service to you. We have partnered with several local catering services and staff, who are licensed and provide excellent service. You can lift the burden of having to make these arrangements and instead focus on those attending the day with you. We can arrange all the details for you.

Also, our reception center is available for your use, even if you prefer to make your own arrangements or use your own caterer. We want to provide you with the services that fit best for you and your family.

Whether you choose to use all or part of our reception services, or provide your own, we can arrange it on your behalf.

Here are some of the items which may be included during a reception:
• Food
• Beverages
• Delivery
• Hostess
• Refrigeration or heating equipment
• Dishes for serving guests
• Tableware
• Linens and centerpieces
• Set-up and clean-up

Please contact us today to learn more about our facility and the services we have available 303-996-0869.